Guest Experience Team Member

MAKE YOUR IMPACT

Impact Kitchen is here to impact the lifestyle of New York City!

Impact Kitchen is a nutrition focused all day restaurant & cafe serving breakfast, brunch, lunch & dinner. We are 100% free of gluten, refined sugars and seed oils. Make an Impact everyday with smoothies, power bowls, coffee, baked goods and endless other nutrient-dense options.

Founded in Toronto in 2015, Impact Kitchen is the brainchild of two incredible innovators: personal trainer and nutrition expert Josh Broun, and M·A·C Cosmetics co-founder Frank Toskan. In addition to our restaurant presence, Impact Kitchen fuels many major league sports teams and top athletes through catering and culinary partnerships.

We are incredibly excited to share that this job posting is for our first New York based location, Impact Kitchen Nomad. Impact Kitchen Nomad will be opening in summer 2025. Together we can make an Impact Everyday.

WHAT MAKES IMPACT KITCHEN UNIQUE? Our Values

• We are Passionate & Purposeful

We honour our food philosophy and make sustainable decisions while providing world-class hospitality. We ensure you feel the impact of our passion, every day.

• We are Impacting the Community

From our teammates to our customers and partners, we are a community. We connect, inspire and make an Impact together, every day.

• We are Building for the Future

We are constantly evolving and building for a better tomorrow. We believe that our habits truly make an Impact, every day.

Our Culture

Impact Kitchen prides itself on creating an incredible environment for those inside and outside our organization. We think like a professional team and are always training for the championship.

Our Stats

• 96% – The amount of managerial roles we filled through internal success planning last quarter.
• 91% – Our average Employee Experience score.
• 87.5% – Our average score across Indeed and Glassdoor.

If health and wellness excites you, if providing wholesome food and empowering others to make healthy choices drives you, and if you are looking for opportunities to grow alongside a dynamic team, then working with Impact might be a great fit for you!

GUEST EXPERIENCE TEAM MEMBER

As a Guest Experience Team Member (GETM) at Impact Kitchen you set the hospitality standard high and are passionate to ensure guests enjoy their experience. You create positive interactions at all moments in the guests journey. You create a sense of community while taking orders, serving or siding. You partner with your Culinary Experience counterparts on the team ensuring great teamwork. You are the first point of contact in our guest’s journey and are passionate to prepare a variety of beverages (coffee, tea, smoothies) to high standards and with a quick turn around.

COMPENSATION

Guest Experience Team Members earn $18.00/hour, paid time off for Full Time staff, and receive a substantial discount on Impact Kitchen products and have flexible scheduling to accommodate a healthy balanced lifestyle.

TEAM & DEPARTMENT

Guest Experience Team Members make an impact everyday through our front-of-house operations and make up a large portion of our total team population. In this role you will have the opportunity to collaborate with colleagues from multiple levels of the organization while being the main point of contact for our guests. The Guest Experience Team Member reports to Guest Experience Management including the Assistant Manager and General Manager of each Restaurant.

One of the initial entry points for our restaurant teams, the Guest Experience Team Member is the perfect knowledge incubator. Those that excel in their capacity as a GETM have the opportunity to succeed to a Guest Experience Team Lead role where they train and develop top talent for the organization, and then on to restaurant management.

CORE RESPONSIBILITIES 

• Providing best-in-class hospitality to Impact Kitchen guests, vendors and delivery partners.
• Performing serving duties including serving and siding dishes, beverages and alike.
• Preparing and providing take out orders to guests and delivery partners.
• Making an impact at point of sale including taking orders and serving as an Impact Kitchen subject matter experts regarding menu and process.
• Preparing beverages in a timely manner according to menu and customer specifications. Items include: Coffee and espresso based beverages with superior latte art, tonics, tea, and wellness drinks.
• Able to execute all Front of House positions in order to support a smooth service
• Dialing espresso grinders daily and continually monitoring espresso quality
• Accurately inputting orders through POS system to ensure efficient communication with service line, coffee bar and smoothie bar
• Setting up and closing down the barista and smoothie stations at the start and end of each shift while maintaining cleanliness and sanitization of workspace and bar equipment.
• Conduct above and beyond training for relevant team members, ensuring a top-tier experience.
• Supporting other restaurant tasks and teammates as required

SKILLS

• Excellent communication skills; ability to communicate effectively, respectfully and work well with others in a team based setting
• Ability to execute and thrive in a quick paced hospitality environment
• Exceptional time management and organizational skills with the ability to multitask when required
• Be able to work in a standing position for extended periods of time
• Availability to work days, evenings, and weekends as business requires
• General understanding of food safety and public health practices
• Preferred but not required: Food Handlers Certification
• Preferred but not required: 1 year Barista experience

This job posting is for an existing vacancy within Impact Kitchen. We are looking to fill this position with a qualified candidate as soon as possible.

INCLUSIVITY AT IMPACT 

Impact Kitchen feeds a diverse community and is made stronger by a diverse team. We welcome and encourage applications from our entire community equally. As an Equal Opportunity Employer, the decision to hire is based solely on business needs, experience and future potential. Hiring is not determined or influenced by any classification of an individual as protected by the laws that govern the region for which the prospective individual would work within. This is true for all practices and policies within the employee journey/lifecycle.

Impact Kitchen supports alternative ways to interview and encourages applications from individuals with disabilities. Should you require a reasonable accommodation, please indicate in your application. Both Impact Kitchen management and the applicant share responsibility to communicate and reasonably accommodate.